Live Arrival Guarantee

Live Arrival Guarantee
100% Live Arrival Guaranteed. We guarantee that our reptiles and amphibians will be alive and healthy upon arrival.

Issue with an order?
Animals that are Dead on Arrival (DOA) must be reported within 1 hour of delivery. Any other issues must be reported within 4 hours of delivery. If you have any questions or concerns, please contact us first 

Click here to file a claim 

Health Guarantee 

1. We guarantee the life of our captive bred (CB or CBB) animals for 3 days from time
of delivery. *Conditions below apply – You will be asked to email clear photos of the
set up including gauges displaying temperatures and humidity.
2. Please be aware of what you are purchasing and do the proper research (If unsure
ask us, we are very happy to help!). Our guarantee is void if you do not have the
proper environment to house the animal in. For example, putting a bearded dragon in
a plastic kritter keeper is not appropriate set up. This includes temperature, bedding,
and proper lighting. *We have full discourse in determining whether an
enclosure meets the proper husbandry standards.
3. At Imperial Reptiles & Exotics, LLC we do our best to sex your animal using proper
techniques such as visual factors (sexually dimorphic species), popping, probing, or
palpating (all depending on the species and size of the animal) but we cannot guarantee the sex on any animal.
4. Animals are guaranteed to be free of external parasites. Internal issues are not included under our guarantee; it is an outward health guarantee only.

Click here to file a claim 

*Field Collected / Imported / Farm Raised / Wild Caught Reptiles
All reptiles have a live and healthy arrival guarantee. We cannot provide a guarantee after arrival. Field Collected animals may have slight cosmetic imperfections. These cosmeticimperfections do not affect the health of the animal.
If your shipment arrives deceased, is visibly unhealthy, is damaged in any way or if there is any other issue with the order upon arrival, you, the customer must notify Imperial Reptiles of the issue immediately upon receiving the shipment. The arrival time will be determined by the tracking information FedEx provides online of the delivery. Please notify us of your issue by emailing us (info@imperialreptiles.com) and Click here to file a claim or all guarantees are null and void. Due to the sensitive nature of all Amphibians and some Reptiles, we must stress that there are ZERO guarantees on ALL Amphibians and Reptiles are not captive bred.

Having an issue with a new pet you just received?
Please E-Mail (info@imperialreptiles.com) to begin to file a claim and Click here to file a claim. A photo of the contents of the shipment must be sent to the email or attached to the claim form above within the given amount of time after arrival or all guarantees are null and void.
Animals that are Dead on Arrival (DOA) must be reported within 1 hour of delivery. Any other issues must be reported within 4 hours of delivery. If you have any questions or concerns, please contact us first (we are open 7 days a week). Photo evidence will be required for all claims.